Certified Ophthalmology Assistant

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.

As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California 

As our Certified Ophthalmology Assistant (COA), you will provide essential clinical and administrative support to Ophthalmologists and Optometrists, optimizing practice operations and delivering direct, high-quality patient care.

Every day you will perform direct patient care, conduct ocular testing, assist with in-office procedures, administer medications, and meticulously document patient information, all within your scope of practice.

To be successful in this role, you will demonstrate proficiency in ocular testing and medication administration, maintain accurate records, and efficiently support both the clinical and administrative functions of the practice.

• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with a positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greetings. "Thank you for choosing Dignity Health Medical Foundation this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Required

• High School GED general studies or
• High School Graduate general studies and
• 1 year working in an optometry or ophthalmology practice required. and
• Satisfactory completion of a formal certified ophthalmic technician program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited certified ophthalmic technician program (determination by Dignity Health Medical Foundation HR department in conjunction with the State Division of Allied Health Professions.) and
• Certified Ophthalmic Assistant, upon hire or
• Certified Opthalmic Technician, upon hire and
• Basic Life Support - CPR, upon hire

Preferred

• Experience with multi-line phones/ACD phones