Manager of Care Coordination

Founded in 1967, Dignity Health - Mercy San Juan Medical Center is a 377-bed, acute care, nonprofit hospital located in Carmichael, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, cancer care, women’s health, and neurology. Additionally, Mercy San Juan Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Comprehensive Stroke Center, the highest level of stroke care certification awarded by The Joint Commission.

One Community. One Mission. One California

As our Nurse Manager of Care Coordination, at Mercy San Juan Medical Center, you will help our care coordination team (35 FTEs including RNs and CCAs) efficiently and compliantly execute the organization's Care Coordination goals and key performance metrics so they can constantly improve patient experiences, reach out to our community, and deliver quality care.

Every day you will oversee the daily operations of the department, encompassing staff performance management, reviewing or gathering data to promote performance improvement, and participating in or facilitating meetings and projects related to departmental functions. You will be expected to communicate the organization’s goals to your team while also advocating for them by bringing their issues, requests, or new ideas to leadership.

To be successful in this role you must possess strong leadership and communication skills, an understanding of the factors contributing to quality patient care, knowledge of various managed care service principles and techniques, and a solid grasp of federal, state, and local healthcare-related laws and regulations.

• Manages areas including organizing and executing all activities, staffing, performance improvement in the delivery of clinical services (such as LOS reduction), and reports needs within the Medical Center and Dignity Health, as well as government and regulatory reporting.
• Implements Care Coordination activities according to the needs, requirements, and policies of the Medical Center, the affiliated medical groups and health plans, Dignity Health, any Federal and State agencies, and according to standard practices of the professions under the manager’s accountability.
• Oversees the department in an efficient manner to ensure timely and compliant care coordination, discharge planning, utilization review and social work interventions resulting in quality patient care.
• Consults and collaborates with other managers, physicians, administration, and community based healthcare workers regarding care management issues identified through corporate or facility initiatives and current literature.

We are offering a Sign On Bonus and/or Relocation to new hires who meet the eligibility requirements.

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Required

• Active Registered Nurse (RN) license in the State of California
• Minimum of three (3) years experience in Care Coordination or Case Management
• Bachelor's degree in Nursing or experience equivalent 
• Basic Life Support (BLS) certification - American Heart Association

Preferred

• Leadership experience
• Care Coordination certification