Manager of Care Coordination

Founded in 1967, Dignity Health - Mercy San Juan Medical Center is a 377-bed, acute care, nonprofit hospital located in Carmichael, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, cancer care, women’s health, and neurology. Additionally, Mercy San Juan Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Comprehensive Stroke Center, the highest level of stroke care certification awarded by The Joint Commission.

One Community. One Mission. One California

Nurse Manager of Care Coordination / Case Management

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As our Nurse Manager Care Coordination Manager at Mercy San Juan Medical Center, you'll report to our Director of Care Coordination and oversee a department of 35 FTEs (RNs and CCA). In this role you will be responsible for the oversight of daily operations to ensure efficient and compliant departmental execution of the organization’s Care Coordination goals and key performance metrics. These duties include: staff performance management, reviewing or gathering of data to promote performance improvement, participation in or facilitation of meetings or projects related to departmental functions. In this role, you will communicate the organization’s goals to the staff as we constantly seek to improve patient experiences, reach out to our community and deliver quality care, and at the same time, you will advocate for your team by bringing any issues, requests, or new ideas from them to leadership.

Principal Duties and Accountabilities:

Under the guidance of the Department Director, is responsible for oversight of daily operations to ensure the efficient and compliant departmental execution of the companies case management functions. These duties include, but are not limited to: staff performance management, reviewing or gathering of data to promote performance improvement, participation in or facilitation of meetings or projects related to departmental functions.

• Manages areas including organizing and executing all activities, staffing, performance improvement in the delivery of clinical services (such as LOS reduction), and reports needs within the Medical Center and Dignity Health, as well as government and regulatory reporting.
• Implements Care Coordination activities according to the needs, requirements, and policies of the Medical Center, the affiliated medical groups and health plans, Dignity Health, any Federal and State agencies, and according to standard practices of the professions under the manager’s accountability
• Oversees the department in an efficient manner to ensure timely and compliant care coordination, discharge planning, utilization review and social work interventions resulting in quality patient care.
• Consults and collaborates with other managers, physicians, administration, and community based healthcare workers regarding care management issues identified through corporate or facility initiatives and current literature

This position requires knowledge of:

• The factors contributing to quality patient care and the ability to influence these factors in a positive way
• Knowledge of various managed care service principles and techniques; ability to deliver and ensure cost effective and efficient operations in a managed care system. 
• Knowledge of federal, state and local healthcare related laws and regulations

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Education and Experience:

• Current CA RN licensure
• Minimum of three (3) years experience in Care Coordination or Case Management.
• Bachelor's degree in Nursing or experience equivalent required.
• Current AHA BLS certificate

Preferred:

• Leadership experience
• Care Coordination certification

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