Patient Registration Representative

Founded in 1906, Dignity Health - St. Elizabeth Community Hospital is a 76-bed, acute care, nonprofit hospital located in Red Bluff, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including a Level III Trauma Center, heart care, cancer care, and a family birth center. Additionally, St. Elizabeth Community Hospital, has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. It has been named a Top Rural Hospital by The Leapfrog Group for two consecutive years, one of only 16 rural hospitals in the US to achieve this award.

One Community. One Mission. One California 

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.
• Carefully reviews all information entered in ADT on pre-registered accounts. Verifies all information with patient at time of registration; corrects any errors identified.

REQUIRED:

• High School Diploma or GED. Applicable education and/or training can be used to balance a lack of experience.
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.

• Thorough understanding of insurance policies and procedures.

• Working knowledge of medical terminology.

• Able to perform basic mathematics for payment calculation.

• Intermediate to advanced computer skills.

PREFERRED:

• Two years experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Knowledge of charity care programs as well as the various government and non-government programs.