Switchboard Operator

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

As a Switchboard Operator, you will serve as the crucial first point of contact, providing prompt, courteous, and highly skilled communication services to internal and external customers. You are central to ensuring seamless connectivity and information flow within our dynamic environment.

Every day you will expertly manage the general switchboard, answering, placing, and connecting a high volume of calls, while also providing accurate information related to our facility. Your responsibilities will extend to acting as an essential answering service, triaging calls with precision, and relaying critical messages to diverse populations.

To be successful in this role, you will possess a strong customer service orientation and demonstrate increasingly complex communication skills. Exceptional verbal clarity, active listening abilities, keen problem-solving acumen, and a steadfast commitment to professional service are crucial for managing high call volumes, accurately triaging inquiries, and ensuring efficient communication and dispatch services.

Required

• A working knowledge of basic medical terminology
• Excellent communication skills
• Excellent customer service skills
• The ability to work efficiently and multi-task in a fast-paced, high pressured environment
• The ability to use a computer
• The ability to learn quickly
• Excellent interpersonal skills
• Excellent memory skills