Registrar Lead

At Dignity Health’s Arizona General Hospital, we deliver humankindness through a wide range of health, social and support services in the heart of Phoenix, Arizona. As part of our team, you will provide clinical expertise, support, and oversight that helps ensure our patients receive exceptional care. Also, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.

*Must be willing to travel between westside facilities*

Acts as a resource for the Patient Access Department and patient access supervisor. Assist with hiring.
Responsible for training new staff, auditing charts, and process/policy implementation. Assist Facility
Administrator at their request.

• Courteously and Professionally greet patients.
• Obtain accurate demographic insurance information.
• Correctly code and verify insurance coverage.
• Collect estimated patient responsibility or screen patient for assistance programs.
• Answer all incoming calls to the facility.
• Provide assistance to patients presenting or calling with billing questions.
• Process medical records requests.

Required

1 year of recent medical office, hospital registration, or banking experience and

2 years of customer service experience and

Basic Life Support - CPR

Preferred

Associates Other or a combination of education and job-related experience and

1 year of management, supervisor, or lead experience

Medical terminology, insurance verification, Collections, Schedule maintenance

Service recovery & conflict resolution