Patient Services Associate II

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California 

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Interviews patients to obtain, clarify and verify all demographic and insurance information and determines status of financial clearance, as needed.
• Identifies and obtains required pre-certifications, authorizations, and/or referrals and enter all information in the
• appropriate registration and billing systems
• Performs verification of benefits, either electronically or by telephone, according to PHC procedures and guidelines
• Analyzes patients ability to meet financial obligations and sets up appropriate payment plans.
• Identify insurance guidelines and communicate necessary steps to clinic staff, including physician

Required

• 1-3 years experience as a PSA I or equivalent experience.
• High School Diploma or GED.