Continuing Care LVN Coordinator

The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.

One Community. One Mission. One California 

As the Continuing Care LVN Coordinator, you will perform patient care management services that support the established plan of care as directed by the other licensed staff within the department.

Every day, you will assist in relaying instructions from the physician to a patient or authorized person, as well as collecting patient data, documenting patient concerns, patient messages, and any instructions or education provided within the care management operational platform. The LVN will also provide leadership to support staff.

To be successful, you will demonstrate outstanding assessment and communication skills, critical thinking, time-management and strong relatioship-building skills.

• Conducts telephonic screenings based on criteria, refers patients to healthcare programs, specialists and other multidisciplinary team members such as a diabetes health educator, home visit provider, geriatric clinic, home health, pharmacist, etc. As per guidelines and or red flag criteria escalates to the RN or SW or supervisor when patient needs or concerns are beyond his/her scope of practice.
• Assist patients and or caregivers in achieving compliance and improving adherence to plan of care notifying RN/SW or provider of issues and collaborating with multidisciplinary team members (primary care physician, social workers, pharmacists, home visit providers, etc) based on the patient's established plan of care.
• Coach's patients, family and/or caregivers about the disease process including how to recognize signs and symptoms of worsening disease and next steps. Based on care plan or program criteria, identifies appropriate cases to discontinue from the program and collaborates with SW and RN to document rationale accordingly.
• Serves as an advocate and liaison between patient/family and physician, hospital staff, members of the health care team, clinic care coordinators, and community resources.
• Monitors member's compliance with scheduling and keeping PCP and specialist appointments identifying patterns of nonadherence and coordinates scheduling of needed member appointments.
• Assists patients with navigating the healthcare system to minimize fragmentation in services, obtain timely care and appropriate access to providers, services and necessary procedures, escalating patients as per scope of practice.

***This position is work from home in California, with a preference for candidates residing in the Ventura region.

Minimum Qualifications:

- 2 years relevant experience or advanced degree required.
- Graduate of an accredited LVN school.
- Clear and current CA Licensed Vocational Nurse (LVN) license.
- Excellent computer skills and ability to learn new systems
- Strong organizational (time management) and interpersonal skills
- Ability to handle multiple priorities with strong attention to detail
- Ability to communicate effectively using written and verbal skills. Proficient in email communications and internet usage along with basic use of Microsoft Excel and Word
- Knowledge of information technology to evaluate care effectiveness (care process, outcomes and cost)
- Ability to work autonomously within a matrix environment without direct supervision or support

Preferred Qualifications:

- Previous care coordination experience strongly preferred.

- 5+ years experience preferred.

- Disease management experience a plus.

- Proficiency with EHR's a plus.

- Experience with Google Workspace a plus.

- Bilingual in English/Spanish preferred.