Department Assistant

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

 As you build your career at DH-YRMC, you’ll find Prescott is an inspiring place to live, work, and enjoy the outdoors.

•         It is an inviting community with bygone charm and modern amenities.
•         Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.
•         The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care have earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020), and America’s 100 Best Hospitals for Stroke Care Awards (2020, 2021) and have placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott have to offer! #hellohumankindness

Be the vital first impression and organizational backbone for our Preventive Medicine and Wellness programs! We're seeking a detail-oriented and empathetic professional to manage clerical, reception, and scheduling tasks, ensuring a seamless experience for our patients and supporting our Director. Bring your positive attitude and exceptional organizational skills to a team dedicated to community health!

• Greets patients and their families, visitors and other hospital/medical staff in a kind, courteous manner, utilizing the principles of IDEA. Provides assistance with seminars being held in the building. Keeps lobby and public areas organized and professional in appearance.
• Assumes primary responsibility for phone communication activities. Manages multiple phone lines, maintaining a positive, cheerful demeanor.
• Demonstrates a positive, courteous, caring attitude during all encounters with patients and their family members.
• Responds expeditiously to patient or physician complaints, demonstrating an ability to resolve issues independently, with a positive outcome. Escalates issues to supervisor as appropriate.
• Pre-Registers all patients in all programs efficiently and accurately.
• Performs registration, scheduling and intake of new outpatients. Schedules new patient appointments accurately, and in an appropriate manner as per scheduling guidelines. Adds occurrence codes with an accuracy rate of less than or equal to 2 per week.

Required

• High School Graduate/GED
• One year of secretarial experience

Preferred

• Secretarial experience in a healthcare setting
• Insurance authorization and insurance benefit verification experience
• Accounts Receivable experience in a healthcare business setting
• Patient scheduling experience
• Electronic Medical Record (EMR)experience and Cerner