Department Assistant

Are you ready to join a healthcare family where your values align with ours? At Dignity Health – Yavapai Regional Medical Center (DH-YRMC), now a proud part of CommonSpirit Health, a not-for-profit integrated healthcare provider, our core mission guides every decision and every interaction.

Here, you'll discover more than just a job; you'll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital, YRMC has grown into a leading regional healthcare system.

Today, that means you could be making an impact at:

• Two state-of-the-art acute care hospitals
• A robust network of primary and specialty care clinics
• Modern outpatient health and wellness services
• Acclaimed cardiac diagnostic centers
• Advanced outpatient medical imaging facilities

Elevate your career without sacrificing your quality of life. As you grow with YRMC, you'll find the Prescott area isn't just a place to work – it's an inspiring community designed for living, thriving, and embracing the outdoors. Imagine a charming blend of bygone appeal and modern amenities, coupled with four distinct seasons and nearly year-round sunshine perfect for every adventure.

Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls, fostering a strong sense of family, and belonging among our team members.

Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect.

As a Department Assistant, you will coordinate and complete patient access, clerical, reception, and basic ADL duties within the department. Your role is vital for efficient daily operations and positive patient experience.

Every day you will manage patient rescheduling and appointment confirmations, meticulously handle inventory, and assist with infusion clinic restocking. You will be expected to perform various administrative tasks to support department functioning.

To be successful in this role, you must demonstrate exceptional organizational skills, meticulous attention to detail, and a patient-centered approach. Your ability to manage multiple tasks and communicate effectively is crucial.

• Greets patients and their families, visitors and other hospital/medical staff in a kind, courteous manner, utilizing the principles of IDEA. Provides assistance with seminars being held in the building. Keeps lobby and public areas organized and professional in appearance.
• Assumes primary responsibility for phone communication activities. Manages multiple phone lines, maintaining a positive, cheerful demeanor.
• Demonstrates a positive, courteous, caring attitude during all encounters with patients and their family members.
• Responds expeditiously to patient or physician complaints, demonstrating an ability to resolve issues independently, with a positive outcome. Escalates issues to supervisor as appropriate.
• Pre-Registers all patients in all programs efficiently and accurately.
• Performs registration, scheduling and intake of new outpatients. Schedules new patient appointments accurately, and in an appropriate manner as per scheduling guidelines. Adds occurrence codes with an accuracy rate of less than or equal to 2 per week.

Required

• High School Graduate or GED
• One (1) year of secretarial experience

Preferred

• Secretarial experience in a healthcare setting
• Insurance authorization and insurance benefit verification experience
• Accounts Receivable experience in a healthcare business setting
• Patient scheduling experience
• Electronic Medical Record (EMR)experience and Cerner