Market Development Representative

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

As our Market Development Representative, you will cultivate and sustain strategic relationships with community physicians, driving awareness and interest in targeted services and service lines, serving as a vital connection point between the medical community and our organization.

Every day you will operate under the direction of the Hospital/Market Chief Strategy Officer (CSO) and the Market Executive Director of Market Development (EDMD), collaborating with Senior Team and Program Directors. You will develop acute knowledge in specified service lines to increase interest and awareness, building existing physician relations and establishing new ones. You will proactively identify barriers to physician satisfaction, communicate issues to leadership, and ensure managed follow-up to address concerns.

To be successful in this role, you will possess exceptional interpersonal, communication, and relationship-building skills, with a keen understanding of healthcare services and physician needs. You will demonstrate a proactive, results-oriented approach, assessing market trends, articulating service offerings, and effectively addressing physician feedback. Your strategic thinking and collaboration across leadership levels will be crucial for service line growth and physician satisfaction.

The Ivy Center Market Development Representative plays a critical role in expanding patient access to Ivy Brain Tumor Center clinical trials by building, strengthening, and sustaining referral pathways with emergency departments, community physicians, and healthcare partners. This position serves as a key liaison between the Ivy Center and external providers to promote timely identification and referral of eligible brain tumor patients.

Under the direction of the Marketing Manager and in collaboration with leadership, clinical, research, and operations teams, the Ivy Center Market Development Representative develops and maintains strategic relationships with referring providers to increase awareness of the Ivy Center’s clinical trials and services.

This role is responsible for promoting the Ivy Center’s mission, supporting growth goals, identifying referral barriers, and enhancing collaboration between community providers and Ivy specialists to improve patient outcomes.

The Ivy Brain Tumor Center at Barrow Neurological Institute is a non-conventional non-profit program offering state-of-the-art clinical trials for patients with the most aggressive form of brain cancer. It is home to the largest collection of Phase 0 trials for brain tumors in the world. Our multidisciplinary team of brain tumor specialists and scientists are accelerating drug discovery and precision medicine in neuro-oncology to identify the most promising first-in-class therapies for brain tumor patients. Job Description:

• Build and strengthen referral pathways with emergency departments, community physicians, neurologists, neurosurgeons, and hospital partners.
• Conduct regular in-person and virtual visits with referral sources to promote Ivy Center programs and clinical trials.
• Serve as a primary point of contact for external providers regarding the Ivy Center’s referral processes.
• Participate in developing service line and referral growth goals in collaboration with Ivy Center leadership. Support new program launches and strategic initiatives.
• Use referral, utilization, and market data to identify growth opportunities and prioritize outreach efforts.
• Identify guest speaking opportunities for Ivy Center leadership at research and service line outreach events.

Required 

• Bachelor’s degree in Business Administration, Marketing, Communications, Public Relations, Healthcare Administration or related field

• Minimum of three (3) years of experience in healthcare sales, medical marketing, physician relations, pharmaceutical sales, or healthcare business development

• Knowledge of healthcare delivery systems and referral networks

• Excellent verbal and written communication skills

• Strong relationship-building and presentation skills

• Ability to maintain confidentiality and handle sensitive information

Preferred 

• Master’s degree (MBA MHA or related)

• Experience working with hospitals physician practices or specialty service lines

• Experience in oncology neuroscience or clinical research environments

• Understanding of clinical trials and research operations

• Skills in data analysis contract negotiation and strategic planning