Manager Quality

The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.

One Community. One Mission. One California 

As the Manager, Quality, you will be responsible for the implementation and management of the Performance Improvement (PI) plan and maintaining compliance with Joint Commission and relevant State and Federal regulations related to quality monitoring and performance improvement. The Manager will also oversee the day-to-day operations of the Quality Management staff.

Success in this role requires a deep understanding of healthcare quality and risk management, strong analytical and leadership skills, an unwavering commitment to patient safety, and the ability to implement robust programs.

- Assists in the design, planning, implementation and coordination of Quality Management, Patient Safety and Performance Improvement activities for the assigned hospital(s) and medical staff departments, committees, divisions, service lines and functions. Proactively coordinates and facilitates performance improvement teams to support key initiatives, including but not limited to, activities focused on clinical quality improvement. Participates in an integral role to ensure compliance with CMS HIQRP/HOQRP, TJC, Leapfrog, etc., data collection and reporting of process and outcome measures.
- Maintains current knowledge of accreditation and licensing requirements and must be a resource to staff on these regulations in order to improve management of outcomes and ensure compliance. Assists with regulatory readiness and survey preparation activities including mock survey tracers. Provides consultation and assists physicians, ancillary and nursing departments with regulatory compliance issues. Supports implementation of regulatory initiatives.
- Provides leadership to the Quality Management Department; hires, supervises, and monitors staff performance and productivity. Contributes to the budgeting process. Educates and trains staff and physicians in quality improvement including the aggregation and analysis, action planning and reporting of performance data.
- Works in collaboration with hospital leadership and medical staff to meet goals established in the Performance Improvement plan. Actively participates on, or facilitates committees such as: Quality Improvement, Utilization Management, Patient Safety, and Risk Management.
- Effectively manage financial resources within the area(s) of responsibility including labor management, productivity, supplies, and other resources.

***This position is mainly work from home within California, but will have the possibility of some travel to provider offices in the Central CA and Ventura regions.

Minimum Qualifications:

- 5+ years of relevant experience.
- 3+ years of supervisory and/or management experience, including at least 1 year managing the organization's Quality Improvement program.
- Bachelors degree in a healthcare related field, or 5 years of related job or industry experience in lieu of degree.
- Experience with quality improvement methodology and data analysis
- Experience developing and implementing clinical, service and operational process improvement initiatives, both small and large scale.
- Experience with Joint Commission Standards and Regulatory Compliance of Other Agencies.

Preferred Qualifications:

- Previous experience with managing a HEDIS quality program strongly preferred.

- Masters degree in healthcare administration or business administration preferred.