Medical Assistant Office Rep

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – North State a service of Dignity Health Medical Foundation is a multi-specialty clinic with eleven locations in Redding and Red Bluff. Along with our local affiliated Dignity Health hospitals (Mercy Medical Center – Mt. Shasta Mercy Medical Center – Redding and St. Elizabeth Community Hospital) we offer an integrated care delivery system that provides high quality compassionate care in family medicine, internal medicine, OB/GYN, cardiology, neuro-interventional, general surgery, endovascular surgery, endocrinology, ENT, colorectal surgery, thoracic surgery and orthopedic surgery including general total joints and spine.

One Community. One Mission. One California 

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team.

Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site.

Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.

• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing ______________ this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Minimum Qualifications:

• High school diploma (or equivalent) required
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions) required
• Excellent interpersonal, organizational, and customer service skills required
• Medical terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice required
• Current BLS certification required (must be certified through the American Heart Association)

Preferred Qualifications:

• Six (6) months of experience in an outpatient setting as a Medical Assistant preferred
• Certification must be obtained through one of the private agencies approved by the Medical Board of California: 
• American Association of Medical Assistants (preferred) 
• American Medical Technologists 
• American Medical Certification Association
• California Certifying Board of Medical Assistants 
• Multi-skilled Medical Certification Institute, Inc. (NCCT)
• Familiarity with an electronic practice management system preferred

**This position is represented by the SEIU-UHW.** 

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