Patient Access Representative

Think differently about the way care is given at St. Francis Hospital � Interquest! With 10 specialty-sized operating rooms, a full-service emergency department, inpatient, and critical care units, St. Francis Interquest is well-equipped for caregivers to redefine patient care and clinical efficiency. St. Francis Hospital � Interquest is the hospital of the future that will innovate patient care & clinical efficiency through state-of-the-art technology including smart patient rooms, whole-hospital telehealth, and real-time locating capabilities for equipment, patients, and employees. Caregivers will have the opportunity to work with world class specialty surgeons and enhance their skills within their specialty. Leaders will have a once-in-a-lifetime opportunity to build their own teams and cultivate a collaborative and supportive team culture. As a brand-new facility nestled in Colorado Springs, St. Francis Hospital � Interquest is designed to support our flourishing community! With 300+ days of annual sunshine, mild winters and easy access places like Pikes Peak, Garden of the Gods and some of Colorado's top destination resorts, you will enjoy an incredible lifestyle while having the career you've always wanted.

As "the champion of first impressions" our valued Patient Access professionals are key contributors to the overall patient experience. You will maximize your talent for organization, operations, customer service and have plenty of opportunity to lead and guide change.

You’ll be seen as a valued resource as you collaborate with administration, management, physicians, and other staff members to support our patients, visitors and other customers. In this Patient Access Representative role you will: 

• Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.
• Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
• Serve as a mentor to new associates and assist in new employee orientation.

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills preferred.
• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.
• High School diploma required

Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)