PBX Operator

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

As you build your career at DH-YRMC, you’ll find Prescott is an inspiring place to live, work and to enjoy the outdoors.

· It is an inviting community with bygone charm and modern amenities.

· Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.

· The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care has earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020) and America’s 100 Best Hospitals for Stroke Care Awards (2020, 2021) and has placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott has to offer! #hellohumankindness

The PBX Operator coordinates on-duty activities involving computer and telephony systems and is able to quickly
and kindly answer and appropriately route incoming calls. The incumbent communicates clearly and professional
to achieve desired goals and takes on additional projects

• Knows location of equipment, passwords, and is able to login/out as necessary.
• Follows protocol for rebooting as needed.
• Effectively utilizes computer based telephony system for all call processing (other than down time scenarios).
• Accepts incoming calls, directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed.
• Displays a very high level of service and commitment to organization and performs in a friendly, professional, and responsible manner.
• Speaks clearly and distinctly; demonstrates proper use of the English language.
• Able to multi-task in a fast paced environment.

Required

High School Graduate/GED

Two years PBX operator, customerservice, or hospital related experience

Preferred

Some college level education

Three years customer service experience,preferably in a hospital PBX or highvolume call center environment 

Experience in the hospital setting