Department Support Assistant

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.

Provides general office and clerical support in a particular CHI location. Work is performed with direct supervision of a leader. This position is assigned tasks specific to the Department Support Assistant role.  This position is not assigned to provide direct administrative support for a particular leader.  May provide general clerical support for local staff as assigned when covering the Front Desk.

Essential Function

• Supports 1 small Facility or Department (headcount 25-100)
• Performs all Receptionist activities including directing guests and employees to appropriate parties, locations and resources; operating a multi-line switchboard; scheduling conference rooms; coordinating A/V equipment; and maintaining sign-on, visitor badges and facility security procedures. Assists in planning, coordination and support of meetings and conferences.
• Distributes communications specific to local office/facility; maintains directories; and acts as a local point of contact for the employee activities.
• Able to compile information, run standard reports, distribute business correspondence and maintain procedure manuals.
• Uses basic technical skills to create and edit documents, spreadsheets and presentations.
• Prioritizes customer service first and organizes other work around interactions with all internal and external customers (in-person and phone).
• Takes the initiative to contact leader for direction when questions or concerns arise related to change initiatives.

Required

• High School Graduate or

• High School GED General Studies and 

• some undergraduate level coursework completed.

Preferred

• One year of general office, clerical, or business-related experience.