IT Senior Technical Analyst

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

This is a remote position 

The Senior Technical Analyst provides application technology expertise and direction in the application support/development/implementation of highly complex enterprise wide cross functional programs or projects.  May lead to resolution of highly complex problem and may occasionally work on projects, engaged in enterprise wide projects as a team member or as a team leader.  Acts as subject matter expert for multiple areas.  Leads a cross functional team to troubleshoot highly complex hardware, software and system problems.

To be successful in this role, you will demonstrate strong analytical and problem-solving skills, a solid understanding of IT systems, and excellent communication, with meticulous attention to detail and a proactive approach to issue resolution.

• Responsible for delivering or leading the design, development, support, maintenance deployment of functional applications as well as information support processes.
• Responsible for taking on-call on a regular basis.
• Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets. Typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalates issues when necessary.
• Responsible to complete tasks and associated documentation within committed time frames, and effectively communicate across teams and all levels of management.
• Lead technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
• Leads product release management functions which may include developing test plans, perform test plans, facilitate with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
• Involved in the development of service level agreements (SLAs).  Monitors deviations and escalates issues to leadership.

Required Education and Experience

• Bachelors Other or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment.
• 10+ years experience working in IT as an Application Systems Analyst or Technical Analyst role.
• 6 or more years’ experience with application support in a hospital or medical related industry.
• Experience working with project life cycle or project management methodologies.