Virtual Integrated Care Coordinator

Hello humankindness 

Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services.  Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.  In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.

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For the health of our community ... we are proud to be a tobacco-free campus.

The Virtually Integrated Care Coordinator role is crucial for assisting nurses in patient care coordination and supporting daily operational workflows within the innovative Virtually Integrated Care Program (VIC).

This position involves actively engaging with admitted patients to educate them on the VIC program and its benefits. The coordinator facilitates safe and timely patient discharge by coordinating follow-up appointments, supporting medication coordination workflows, and facilitating communication among care teams, the pharmacy, and patients.

Responsibilities

• Assist nurses with tasks such as verifying medication delivery and supports daily operational workflows within the Virtually Integrated Care Program
• Participates in team communication channels to stay aligned with priorities.
• Assist with administrative program coordination to support VIC leadership and nursing teams.
• Actively engages with patients admitted to educate on the VIC program and its benefits.
• Coordinate patient follow-up appointments and support medication coordination workflows to facilitate safe and timely patient discharge.
• Utilize a virtual dashboard to facilitate patient care activities such as virtual rounding and safety checks.
• Facilitate communication between care teams, pharmacy, and patients to support discharge planning.
• Abstract meaningful data from the eHR to support VIC Program monitoring and reporting.
• Complete and support quality and safety audits as delegated by the VIC nursing team.
• Provide excellent customer service when interacting with patients, families, and healthcare team members.

Required 

• High School Diploma or GED equivalent 
• Minimum three (3) years experience as a medical assistant or other health related field

Preferred 

• Certified Nursing Assistant 
• Certified Medical Assistant 
• Clinical Physician office experience preferred