As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.
Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.
To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.
- Works with Management to evaluate staffing and scheduling; Provides guidance and leadership to staff in the implementation of existing and new departmental policies and procedures, especially as they relate to handling of patients in compliance with EMTALA, HIPAA, and other PAS regulations; Ensures staff adheres to and complies with established policies and procedures, informs management of any violation of said policies
- Utilizes effective communication and interaction skills with patients, staff, physicians, insurance companies, and other hospital personnel (i.e. business office, Information Systems, third party payers, Medical Records) to prevent potential problems and to resolve existing ones; handles investigation of problems or issues raised by staff, customers, or management
- Manages workload through effective communication, ensuring technical and operational problems are documented and appropriate action is taken to process the workload in an equitable manner
- Provides accurate departmental reports as requested, ensuring timely and accurate information is disseminated to co‐workers and management levels as appropriate, summarizing problems and solutions
- Reviews collection processes as a means of enhancing service and increasing collections
- Identifies performance opportunities at the time they occur, Provides feedback to the employee(s) in a timely manner, and communicates this information to management; identifies potential quality and efficiency improvements
