Coordinator Strategic Partnership and Care Navigation

Hello Humankindness

Where Your Passion Meets Purpose: Join Dignity Health Medical Group

Are you a healthcare professional who believes that every patient deserves not just treatment, but unwavering compassion? Do you envision a world where healthcare isn't just a service, but a fundamental right, delivered with integrity and innovation? If so, then Dignity Health Medical Group (DHMG) is where your career finds its true calling.

At Dignity Health Medical Group, you're not just filling a role; you're becoming an architect of healthier communities. We are the employed physician group of Dignity Health Arizona, and our success isn't just measured in numbers, but in the lives we touch and the advancements we champion.

Here's what sets us apart and why you belong with us:

• Impact that Resonates: You'll be part of a team delivering comprehensive clinical services, making a tangible difference in the lives of countless individuals. From cutting-edge diagnostics to life-changing treatments, your expertise will directly contribute to improved health outcomes.
• A Culture of Growth and Innovation: We don't just practice medicine; we advance it. 
• Shaping the Future of Healthcare: DHMG is deeply invested in preparing tomorrow's healthcare providers. We seamlessly blend clinical services with translational and bench research, creating a dynamic environment that augments medical education for residents and students. 
• Values-Driven Mission: We are united by a powerful set of principles. If you are deeply committed to social justice, health equity, and are prepared to deliver care in new, innovative ways, your values align perfectly with ours. We believe that everyone, regardless of background, deserves access to high-quality healthcare, and we actively work to make that a reality.
• A Supportive and Collaborative Environment: We believe in building a strong, inclusive team where everyone feels valued and respected.

Are you ready to transcend the ordinary and join a healthcare family where your skills are celebrated, your voice is heard, and your passion for healing finds its ultimate expression?

If you're eager to contribute to an organization that is making a profound difference, where innovation meets compassion, and where your commitment to social justice and health equity will be not just welcomed, but celebrated – then Dignity Health Medical Group is waiting for you.

As our Strategic Partnership and Care Navigation Coordinator, you will orchestrate and improve care coordination plans between CommonSpirit Health, strategic partners, and specialist services, prioritizing humankindness and patient-centered care.

Every day you will analyze performance trends of strategic partnerships, facilitate timely communication paths using patient and provider data, implement process systems with nursing and allied health staff, and develop standard work for medical record transmission and insurance authorization. You'll also support the Manager in strategic alignment for operational transformation and cultivate relationships with sales and marketing teams.

To be successful in this role, you will demonstrate exceptional analytical and organizational skills, a strong ability to build and maintain strategic relationships, and a collaborative spirit dedicated to enhancing care coordination, patient experience, and operational efficiency across a complex healthcare network.

• Responsible for the stewardship of seamless direct patient care coordination, guidance, and education, often serving as the first point of contact for strategic partners within a market of the Physician Enterprise. Supports the implementation of strategic growth initiatives, as set by the strategy of the Physician Enterprise to ensure alignment with CommonSpirit Health’s mission and strategic objectives. (50%)
• Responsible for coordinating activities and standard work in relation to the strategic portfolio of joint venture partnerships. Responsible to deliver data and communications that will enhance the development, transformation of process improvement mechanisms to support growth within a market. (25%)
• Supports the implementation cycle of new joint venture and care navigation partnerships and projects, including, but not limited to the documentation and scope of current state and future state requirements, while maintaining and delivering on standard work to create future optimization opportunities.
• Supports project planning and deployment efforts for new and exiting partnerships, while serving as a subject matter expert to interface with Connection Center, Clinic Operations and strategic partner Leadership related to operationalizing roll out. (25%)
• Responsible for managing and maintaining access protocols and pathway processes for partners and affiliated groups, including communication and implementation plans.
• Assists in ensuring policies, processes and quality initiatives related to departmental growth and improvement metrics are practiced and operating effectively for stakeholders.

*Travel between facilities required

Required

• Bachelors Degree in Healthcare Administration, Business Administration, Communications, or related field
• Three (3) years of relevant business and field experience, preferably in a large multisite organization
• Experience managing Provider relations 
• Strong analytical skills specifically with electronic health record systems and various communication systems.
• Proactive thinker with a focus on continuous improvement, experienced in analytical and critical-thinking skills.
• Possesses strong analytical skills and ability to conduct root-cause analysis on complex subjects and translate findings into appropriate action

Preferred

• Three (3) years experience with a strong functional understanding of acute, ambulatory, and billing operations in a large multi-site healthcare organization
• Oncology experience strongly preferred
• Program management experience in a healthcare environment
• Registered Nurse
• Operations Coordination
• Stakeholder Communications