Call Center Rep

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California 

As a Call Center Professional, you will provide exceptional service and support to callers, addressing inquiries and resolving issues efficiently.

Every day you will expertly handle high-volume calls, actively listen, provide accurate information, and navigate systems to find solutions, meticulously documenting each interaction.

To be successful, you will demonstrate outstanding communication, strong problem-solving skills, and a patient, empathetic demeanor, contributing to overall customer satisfaction.

• Consistently demonstrates customer service expectations.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing _________ Health Center this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Required

• 6 months experience as Call Center Rep or
• Equivalent amount of experience in a high-volume phone customer service role in another industry/environment.

Preferred

• Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist