Unit Coordinator

CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.

As our Unit Coordinator, you will be a vital caregiver and the central hub, assuming responsibility for patient care processes from newborn to geriatric for a designated time frame. You will directly contribute to safe, therapeutic patient care while serving as the primary receptionist and secretary.

Every day you will support safe patient care through multidisciplinary processes and coordinating unit activities. You will efficiently manage information flow and assist healthcare team members in delivering care across all patient age groups.

To be successful in this role, you will demonstrate strong organizational and communication skills, a proactive approach to managing day-to-day operations, and a commitment to providing safe, therapeutic care while working effectively with the entire healthcare team.

COORDINATION OF UNIT OPERATIONS

• Coordinates patient scheduling/flow with ancillary departments and consulting physicians
• Utilizes Care Compass to view and follow up on unit orders/tasks for completion
• Completes daily unit logs for non-nursing tasks. Verifies completion of logs that must be done by nursing.
• Assures that no supplies or solutions are expired throughout the unit
• Monitors the unit for cleanliness.
• Collects and submits monthly audits as assigned
• Maintains current materials on bulletin boards (Quality, Resources, People, Education)
• Assures that unit devices are charged and clean.
• Tracks unit equipment to prevent loss
• Verifies that Care Value patient assignments are made prior to start of shift and maintained throughout the shift.
• Inspects each room after each patient discharge and prior to new patient admission to assure all equipment is present and in working order
• Takes minutes, types, and maintains file for Unit Staff meetings and Unit Council meetings

COMMUNICATION

• Acts as receptionist for the unit, providing excellent customer service.
• Answers the telephone promptly and courteously by identifying unit, name and title.
• Responds to call lights appropriately and relays messages to appropriate nursing personnel.
• Relays all communication accurately and timely to the proper recipients.
• Assists visitors as appropriate.
• Demonstrates communication appropriate to various age groups and stakeholders.

RECORDS MANAGEMENT

• Serves as resource for Electronic Health Record use
• Maintains confidentiality of all patient information.
• Performs admission, transfer and discharge functions to facilitate patient flow.
• Submits accurate patient charges, as required
• Enters written or faxed physician orders, except medications, into the electronic system with accuracy.
• Scans written Physician medication orders to Pharmacy
• Assembles and maintains patient’s Medical Record with appropriate chart forms.
• Prepares consent forms accurately.
• Maintains accuracy and completeness of information in patient record.
• Monitors chart location in accordance with policy
• Requests and retrieves old charts from Medical Records as per physician orders.

MANAGEMENT OF SUPPLIES AND EQUIPMENT

• Orders departmental supplies for daily operation of the unit.
• Requests specialty beds and equipment as indicated on physician orders.
• Completes and forwards maintenance requests.
• Assures that equipment is returned to central processing in a timely manner and that equipment on the unit is clean
• Arranges for repair of broken equipment and tracks the equipment

EDUCATION

• Attends inservices and or workshops for continuing education requirements according to hospital policy.
• Participates in Unit meetings, Unit Coordinator meetings, and Continuous Quality Improvement activities.
• Documents professional competency through LEARN and annual competency process.

Required

• High School Graduate General Studies