Care Coordinator Assistant

Founded in 1941, Dignity Health - Dominican Hospital is a 188-bed, acute care, nonprofit hospital located in Santa Cruz, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including heart care, orthopedics, and a Family Birthing Center. Additionally, Dominican Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has been awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care.

One Community. One Mission. One California 

The Care Coordination Assistant role is responsible for supporting critical and time sensitive functions of the Clinical Care Coordination team, including but not limited to managing post acute care referrals, direct communication with patients/families, post acute care agencies, and other key stakeholders. The Care Coordination Assistant performs these duties with a high degree of accuracy utilizing critical thinking skills and in compliance with hospital policies, standards of practice, and Federal and State regulations. Employees are accountable for demonstrating a strong commitment to our organizational values of: Compassion, Inclusion, Integrity, Excellence, and Collaboration.

REQUIRED:

• Associate (two-year) Degree in Business/Health-Related field upon hire or
• High School Graduate or High School GED
• Working knowledge of medical terminology.
• Excellent customer service and presentation skills are a must.
• Strong interpersonal and written communication skills are essential.
• Demonstrated ability to apply analytical and problem solving skills.
• Demonstrated ability to manage multiple tasks or projects effectively.
• Ability to work independently as needed with a high degree of detail orientation.
• Ability to work efficiently in a fast-paced environment with changing priorities.
• Medical terminology certificate or ability to demonstrate knowledge of medical terminology is required.
• Intermediate to advanced computer skills required to include Microsoft Office and/or Google Workspace applications including Word, Docs, Excel, Sheets, typing, and data entry skills.
• Awareness of CMS and other regulatory guidelines.

PREFERRED:

• At least 3 years previous experience in health care, care coordination, utilization review, discharge planning or similar healthcare setting.
• Bachelors Degree or BSW
• Experience supporting clinicians in demanding and fast paced patient care environments.
• Licensed Vocational Nurse: CA (LVN:CA)
• Certified Clinical Medical Assistant (CCMA)
• Certified Medical Assistant AAMA (CMA)
• Certified Medical Assistant NHA (CMA-NHA)
• National Certified Medical Assistant NCCT (NCMA)
• National Registered/Certified Medical Assistant NAHP (NRCMA)
• Registered Medical Assistant AMT (RMA)
• Registered Medical Assistant (RMA-AAH)
• Cert Med Asst - MMCI (CMA-MMCI)
• Certified Nursing Assistant: CA (CNA:CA)
• Emergency Medical Technician: CA (EMT:CA)