Patient Access Team Lead

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

 As you build your career at DH-YRMC, you’ll find Prescott is an inspiring place to live, work, and enjoy the outdoors.

•         It is an inviting community with bygone charm and modern amenities.
•         Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.
•         The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care have earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020), and America’s 100 Best Hospitals for Stroke Care Awards (2020, 2021) and have placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott have to offer! #hellohumankindness

* Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.

To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Plans and coordinates daily patient access staff assignments, distribution of workload and follow up on tasks to ensure completion.
• Conducts orientation and training of newly hired staff.
• Conducts staff continuing education and training. Provides guidance and coaching to ensure staff members are familiar and compliant with established departmental goals, safety and security practices and procedures and pertinent local, state and federal regulations
• Uses technical knowledge to support the Patient Access (Admitting) department management and staff to ensure consistent understanding of established operating practices
• Provides input to department supervisor/manager on staff performance.
• Notifies supervisor or manager of all employee relations issues as well as any other issues that may have the potential to impact the department.

Minimum

• High School Diploma or GED

• Two years of experience in hospital or medical clinic business processes e.g. Patient Access, Insurance Authorization, Patient Financial Services, Patient Accounting, Patient Scheduling 

• Demonstrated knowledge of medical terminology

• Knowledge and understanding of processes and systems related to registration and patient eligibility systems

• Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service

• Knowledge of the principles and processes for providing effective customer service, including customer needs assessment, meeting quality standards for delivered services and evaluation of customer satisfaction

• Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment

• Basic computer literacy and proficiency in Microsoft Windows, including experience using multiple software/computer applications simultaneously

• Basic proficiency with MS Office (Outlook, Word, Excel, PowerPoint

• Ability to effectively capture information and accurately enter the data into software applications

• Proficiency with patient registration computer applications

Preferred

• State of Arizona Notary Public obtained within 1 year of hire (NOTARY:AZ)

• Previous leadership experience preferred

• Electronic Medical Record (EMR) experience preferred; Cerner strongly preferred