Infusion Center Secretary Scheduler

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

 As you build your career at DH-YRMC, you’ll find Prescott is an inspiring place to live, work, and enjoy the outdoors.

•         It is an inviting community with bygone charm and modern amenities.
•         Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.
•         The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care have earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020), and America’s 100 Best Hospitals for Stroke Care Awards (2020, 2021) and have placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott have to offer! #hellohumankindness

* Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.

Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance.

To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Schedules Infusion Center patient procedure appointments efficiently and accurately.
• Coordinates obtaining medications from the Pharmacy.
• Obtains all of the necessary documentation required to support the treatment of Infusion Center patients, including documentation supporting medical necessity, physician orders, including diagnosis, lab results and patient demographics.
• Ensures insurance authorizations have been obtained prior to delivery of Infusion Center services.
• Processes accurate and appropriate patient charges for all Infusion Center services rendered.
• Performs all clerical duties for Infusion Center including answering phone, filing, and preparing patient forms.

Required

• One year of experience as a hospital or medical office secretary or administrative assistant or six months of experience providing direct patient care in a healthcare setting
• Basic Life Support - AHA BLS
• Basic computer literacy and proficiency
• Ability to operate copier, scanner and fax machines

Preferred

• Electronic Medical Record (EMR) experience 
• One year of college or Equivalent experience