Director ED Nursing Operations

CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.

As our Director, ED Nursing Operations, you will be responsible and accountable for the management of nursing practice, nursing education and professional development, administration, and nursing service for your areas of oversight.

Every day you will ensure the development, implementation, and evaluation of policies, programs, and services that are evidence-based and consistent with professional standards and values, under the guidelines and vision set forth by the Chief Nursing Officer & the Vice President, Patient Care Services. You will create an environment that supports the practice of nursing, nursing retention, and recruitment, and ensure the professional development and competence of your direct reports, along with nursing and other support staff. You will also be responsible for the operational performance of your areas as it relates to care delivery, quality outcomes, budget performance, physician and patient satisfaction, and departmental turnover.

To be successful in this role, you will effectively lead and manage all aspects of ED nursing operations, driving quality outcomes, fostering professional development, and optimizing performance across key metrics, all while maintaining an environment that promotes excellent patient care and staff engagement.

• Identify and participate in the establishment of Nursing and ancillary staff development programs to support the necessary skills needed to provide outstanding care to the patient population of CHI Memorial.
• Participate in the establishment and annual assurance of competencies for all patient care staff and monitor on an ongoing basis.
• Establish and maintain high levels of physician satisfaction for all services provided.
• Identify leadership development opportunities for Nurse Managers and work with the appropriate individuals to establish operational goals related to improving outcomes.
• Work collaboratively with all departments to achieve and maintain high patient satisfaction.
• Meet the compliance standards of various regulatory bodies which affect the provision of services, to include the Joint Commission, life safety, state, federal and other regulatory bodies.

Required

• Bachelors Other Nursing and five (5) years of healthcare operational experience in nursing leadership role, upon hire
• Registered Nurse: TN, upon hire
• Basic Life Support - CPR, upon hire

Preferred

• Masters Other Nursing
• Advanced Cardiac Life Support