Receptionist

CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.

As a Receptionist, you'll be the warm and welcoming face of our organization, ensuring every patient's journey begins and proceeds with comfort and efficiency.

Your daily impact will involve expertly managing patient reception, coordinating essential administrative tasks, and leveraging technology to ensure seamless operations. You'll skillfully guide diverse patient populations, providing thoughtful assistance and ensuring they feel at ease and fully understand their care instructions.

To excel in this vital role, you'll bring exceptional interpersonal skills, a strong command of technology, and genuine compassion for patient well-being. Your adaptable and patient approach will be key in facilitating a positive and supportive experience for everyone who walks through our doors.

• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guideline.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Required

• High School Graduate General Studies

Preferred

• 1-3 years One (1) year of health care experience
• Electronic medical records experience