Revenue Cycle Trainer

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

As a Revenue Cycle Trainer, you will be a pivotal force in optimizing our operational efficiency and maximizing value across the entire Revenue Cycle by empowering our end-users with expert-level Epic system knowledge. You will design, develop, and maintain engaging and effective training programs, directly impacting user proficiency and the seamless adoption of our Epic platform. This role is crucial for ensuring our teams are equipped with the skills to navigate complex financial workflows, contributing significantly to our organization's success and providing top-tier patient experience.

Every day you will immerse yourself in the intricacies of the Epic system, specifically focusing on Revenue Cycle functionalities, configurations, and operational workflows. You will craft comprehensive training materials, including presentations, job aids, and practice exercises, tailored to various learning styles. You'll lead dynamic training sessions, track attendance, and rigorously assess proficiency to ensure content mastery. Collaboration will be key, as you'll work closely with Epic teams to align training development with project timelines and continually integrate new functionalities and best practices into the curriculum.

To be successful in this role, you will possess a deep understanding of Epic's Revenue Cycle applications, coupled with a proven ability to translate complex technical information into easily digestible and actionable training content. Your strong presentation and facilitation skills will enable you to effectively engage diverse audiences, making learning an interactive and positive experience. Meticulous organization, an eye for detail in material development, and the capacity to develop methods for assessing learning outcomes are paramount. Prior experience in Epic training delivery, curriculum design, and a passion for adult learning principles will be essential in driving user adoption and optimizing our Revenue Cycle performance.

• Training Design & Maintenance: Designs, develops, and maintains Epic system training materials and methods for Revenue Cycle end users.
• Training Delivery & Assessment: Administers Epic training sessions, including tracking attendance, assessing proficiency, and evaluating classes.
• Cross-functional Collaboration: Collaborates with Epic teams to align training material development with project timelines.
• Application & Workflow Expertise: Gains an in-depth understanding of Epic application functionality, configuration, operational workflows, and policies to inform training.
• Program Development & Improvement: Develops and implements credentialed training programs and materials, actively seeking process improvement opportunities.
• Environment Management & Analytics: Develops and maintains the master training environment, utilizing reporting and analytics to identify further opportunities.

• Bachelor’s Degree in Business Administration, Accounting, Finance, Healthcare or related field required. 
• Three or more years extensive experience in managing system training, user access and credentialing
• High level of technical understanding and proficiency in host system functionality, integration, and education
• Must be a strategic thinker and insightful decision maker with ability to analyze and solve problems and have demonstrated leadership skills including the ability to direct changes to existing routines or practices to meet changing organizational needs.
• Must have excellent written, oral, and interpersonal communication skills to educate and interact with all levels of healthcare professionals.
• Required Licensure and Certifications Existing certification in hospital and physician billing required for Epic