Connection Center Clinical Content Specialist

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

As our Connection Center Clinical Content Specialist, you will serve as the essential bridge between our clinical practice staff and the Connection Center. You will be the primary advocate for a patient-centric culture, ensuring that our medical group’s values are reflected in every interaction while fostering strong, collaborative relationships across all departments. By acting as the central point of contact for clinical leadership, you will address operational needs, resolve concerns, and ensure that our business goals align perfectly with the evolving requirements of our healthcare providers.

Every day you will manage the critical workflow of collecting and optimizing provider booking guidelines to ensure seamless scheduling operations. Your responsibilities include performing project discovery, conducting quality assurance on scheduling protocols, and transforming complex business needs into actionable, functional requirements. You will lead cross-functional projects, model future-state processes, and provide live demonstrations of new workflows to stakeholders, ensuring that all systems are maintained at the highest standard of efficiency.

To be successful in this role, you will leverage your expertise in business systems analysis and healthcare operations to drive continuous improvement. You will be a subject matter expert who can interpret performance data, translate feedback from post-call surveys into actionable optimizations, and guide new clinics through successful onboarding processes. Your ability to maintain a traceability matrix and define clear acceptance criteria will ensure that our technological implementations consistently meet the needs of both our staff and our patients.

• Serve as the primary liaison between clinical departments and the Connection Center to drive onboarding and operational success.
• Analyze and optimize booking guidelines to ensure optimal scheduling protocols and efficient provider utilization.
• Facilitate project discovery and requirement gathering, documenting business needs into functional, testable specifications.
• Monitor and report on Connection Center performance, utilizing data to recommend process improvements and template optimizations.
• Lead User Acceptance Testing (UAT) and project committees to ensure alignment between system design, implementation, and clinical feedback.
• Demonstrate mastery of CRM, EHR, and PMS systems to support complex health system workflows and training initiatives.

Requirements:

• Education: High School Graduate 
• Healthcare Experience: Minimum of 3+ years in progressive training and quality assurance within a healthcare setting (Required).
• Systems Analysis: 3–4 years of experience with business systems and analysis; experience with CRM, EHR, and PMS in a large health system (Preferred).
• Leadership: Proven experience leading and training remote workers (Preferred).