Appointment Scheduler

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.

As an Appointment Scheduler, you will be the crucial first point of contact, connecting our patients with the expert care they need, playing a pivotal role in their healthcare journey.

Every day, you will expertly manage patient schedules, clarify instructions, and leverage technology to ensure seamless care coordination, all while offering compassionate support to diverse patient populations.

To be successful in this role, you will combine strong clinical understanding with exceptional technological proficiency, a deep commitment to patient well-being, and an adaptable spirit keen on learning and collaboration.

• Responsible for answering phone calls and scheduling patient appointments.
• Conduct patient pre-certification to ensure coverage for appointments and medical care.
• Schedule tests, procedures, and referral appointments.
• Communicate with patients regarding appointments and instructions for procedures and tests
• Collect insurance information and patient personal data.
• May collect fees such as co-pays / co-insurance.

Required

• High School Graduate General Studies or High School GED General Studies, upon hire