Pharmacy Coordinator Ambulatory Clinic

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024). 

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians. 

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states. 

The Pharmacy Coordinator Ambulatory Clinic role is responsible for interfacing with all members of the ambulatory care team, pharmacies, payers and pharmacy benefit representatives and pharmaceutical industry medication assistance programs, in order to secure access to prescribed medications. The critical tasks of this role may include but are not limited to 1) medication prior authorizations 2) support ambulatory care pharmacy services with improving patient access to medications, and 3) clerical tasks to facilitate and improve patient access to medications. Distribution of critical tasks are determined in collaboration with supporting clinic needs and requests. Day-to-day activities include fielding phone calls, scheduling patient appointments, gathering and recording care plan notes and lab results, documentation of patient encounters in the electronic health record (EHR), providing appointment reminders to patients, and answering basic patient questions. All tasks and interactions will be documented in the EHR and/or intervention application.

• Gather required information and prepare initial assessment based on their providers’ prescribed medications for patients, including those that are unable to access or have a hardship to continue to access preferred medications
  
  
  
  
  
  • Research and identify potential options for the patient to secure access which may include, but are not limited to:
    
    
    ◦ Prior authorization
    
    
    ◦ Drug Assistance Program (DAP) application and enrollment
    
    
    ◦ Copay discount cards or equivalent discount program
    
    
    ◦ Foundation or grant funds available
  
  
  
• Identifies patients who require review by an Ambulatory Care Pharmacist
• Respond to provider, Ambulatory Care Pharmacist and patient self-referrals by meeting with patients to assess their medication needs and identify programs and resources to assist with ensuring access to the medication.
• Assist patients with understanding their insurance benefits (e.g. out-of-pocket, deductible and copay expenses) and serve as a liaison between the patient and the medication assistance programs/providers.
• Manages the renewals of medications and eligibility of patient assistance programs including phone follow-up with patients, pharmaceutical companies and providers.
• Work with medication manufacturers to compile/maintain up-to-date assistance program requirements.

Required

• High School Graduate, upon hire or
• High School GED, upon hire and

Preferred

• Associates Other, upon hire
• Pharmacy Technician: KY, upon hire