Medical Assistant

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Sierra Nevada, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with four locations in Grass Valley, California. Along with our local affiliated Dignity Health hospital (Sierra Nevada Memorial Hospital), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, otolaryngology (ENT), hematology/oncology, cardiology, general surgery, urgent care, and women's health.

One Community. One Mission. One California 

As our Medical Assistant, you will ensure smooth daily operations for your patients and the medical team. You can expect to support multiple patients daily, depending on physician availability.

Every day, you will proactively prepare patient charts, assist with patients exams or procedure and relay physician instructions, administer physician-directed medication and perform accurate vital sign measurements, manage medical records (charts and EMR), communicate patient concerns to providers, and collaborate with physicians, insurance, and pharmacies for medication authorizations and refills..

To be successful in this role, you must have an enthusiasm to help others and the ability to work efficiently and provide empathy for our patients.

• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing Mercy Medical Group this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic. Consistently and proactively greets patients when within 3 feet of them. Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them.
• Consistently states first name and wears name badge above the waist. Keeps patient informed about appointment delays and offers solutions every 10 minutes. Consistently demonstrates competence as outlined in the applicable Dignity Health Medical Foundation audit tools and job description. Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%.
• Takes legible, clear, complete, and accurate messages per specific expectations outlined by applicable procedures and department supervisor. Accurately and timely schedules acceptable appointments / procedures per patient expectations and as outlined by department Supervisor. Accurately completes and documents ROI, HIPAA, and other forms. Retrieves and prepares patient medical information as needed. Routes, manages, prioritizes, and completes tasks every hour or per specific expectations as outlined by department supervisor.
• Routes appropriate tasks when applicable to the proper individual or group per specific expectations as outlined by department supervisor. Exam rooms are consistently stocked and cleaned after every use. Trays and equipment are set up before a physician arrives to treat patients per proper protocols and Supervisor guidelines. Accurately documents, calculates, and safely administers all medications after obtaining a physician's written order.

Required

• High School GED or High School Graduate
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by CHWMF H.R. department in conjunction with the State Division of Allied Health Professions.) Have and maintain an MA Certificate through an accredited school.
• Basic Life Support - CPR, upon hire and

Preferred

• Six (6) month's experience in an outpatient setting as a Medical Assistant