Registrar

At AZ General Hospital Mesa, you're not just joining a team – you're becoming a vital part of a community's well-being. As a 50-bed non-profit facility, we're dedicated to delivering compassionate, high-quality healthcare to Mesa and its surrounding communities. Every day, you'll see the direct impact of your work, whether it's comforting a patient, collaborating with a colleague, or innovating solutions that improve lives.

Our commitment to excellence is further strengthened through our close collaboration with Mercy Gilbert Medical Center, expanding our capabilities and offering a broader spectrum of patient care experiences and professional development opportunities.

But your impact extends even further. We are a proud member of CommonSpirit Health, a national leader operating over 2,200 care sites across 24 states. This vast network means unparalleled opportunities for growth, learning, and making a difference on a grander scale, impacting nearly 1 in 4 U.S. residents.

If you are driven by a commitment to social justice, passionate about health equity, and eager to contribute to new, innovative ways of delivering care within a highly collaborative environment, then look no further. 

This isn't just a job; it's a calling, and you belong right here with us. Come build a fulfilling career where your values align with your work, and your contribution truly matters.

As our Registrar, you will be the frontline representative for patient admissions, ensuring a streamlined and efficient intake process. You will play a critical role in facilitating accurate demographic and insurance information collection, vital for timely and appropriate reimbursement.

Every day you will register and pre-register patients, minimizing wait times and ensuring all required documents and signatures are obtained. You will meticulously verify insurance eligibility and benefits, process co-payments, and provide detailed notes in the computer system for all payer-related and patient communications.

To be successful in this role, you will have previous clerical experience, with a minimum of one year in prior authorization, precertification, and insurance benefits within a hospital registration or medical office setting. Proficiency in medical terminology and experience with an EMR system (Cerner preferred) are essential. 

• Registers/pre-registers patient in a timely manner, as evidenced by minimal to no patient waiting and minimal registration time.
• Obtains accurate and complete patient information for the registration process.
• Completes medical record requests within department guidelines.
• Provides adequate notes in computer system by documenting all payer related information, patient issues, physician office communications and any account related communication.
• Ensures correct forms are filled out and signed for each registration, payer-related forms, COA, Medicare notification letters.
• Ensures that patient handouts are being given out and explained (i.e.: Patient Rights and Responsibilities, Advance Directives, Financial Assistance, etc.)

Required

• High School graduate or GED
• Previous experience in a clerical setting
• Typing speed 30 wpm
• Excellent written and interpersonal communication skills
  
• Computer skills

Preferred

• Minimum of one (1) year experience in prior authorization precertification insurance benefits and how they apply to hospital registration or medical office setting.
• Medical terminology
• Previous experience with an EMR; Cerner 
• American Heart Association BLS certification