Case Management Assistant

Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, women’s health, and a family birth center. In 2025, we opened our new patient tower, Grand Tower, featuring a dramatically expanded Emergency Department and Family Birth Center that will increase patient comfort and privacy. 

Additionally, California Hospital Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and recently was awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care. 

California Hospital Medical Center shares a legacy of humankindness with Dignity Health and CommonSpirit Health, one of the nation’s largest health care systems, dedicated to providing compassionate, high-quality, and affordable patient-centered care. 

One Community. One Mission. One California 

As our Case Management Professional, you will be a pivotal coordinator and advocate, guiding patients through complex healthcare journeys to optimize outcomes and well-being.

Every day, you will assess patient needs, develop individualized care plans, facilitate seamless transitions, and coordinate resources. You'll educate patients and collaborate with multidisciplinary teams to ensure continuity of care and prevent readmissions.

To be successful in this role, you must possess exceptional assessment and coordination skills, strong communication, and a deep understanding of healthcare systems, with an empathetic approach to patient advocacy.

• The Care Coordinator Assistant complies witih confidentiality policies, HIPPA regulations and organizational standards when transmitting protected patient information to external agencies and vendors as needed for placement, payment or referral. 
• The Care Coordinator Assistant provides administrative support for the department by peforming assigned tasks or activities that do not require a clinical license.
• The Care Coordinator Assistant ensures office supplies and department equipment are available, current and functional.
• The Care Coordinaton Assistant schedules arranges and facilitates post acute care referrals, DME or follow up appointments under the supervision of licensed staff. This includes daily updates or communication between the department and post acute provider regarding changes in anticipated discharge date, needs or plan.
• The Care Coordination Assistant prioritizes and forwards communications relating to insurance requests, denials and Physician Advisor status recommendations to the appropriate Care Coordinator and documents any related authorizations,denials or status determinations in the designated EMR or software program.
• This position may obtain patient or family signatures on required documentation under the supervision of the clinical staff and maintains such documents in accordance with hospital policy.

Required

• High School Graduate or GED
• Minimum of one year of experience supporting clinicians in demanding and fast paced patient care environments, and/or medical office experience.
• Current-Demonstrated experience in Microsoft Office, typing, and computer data entry.
• Proficiency in Microsoft Office applications including Word, basic Excel spreadsheet manipulation, typing, and data entry skills.

Preferred

• Associate Degree or LVN preferred