Patient Safety Program Manager

Penrose - St. Francis Health Services is a full-service, 712-bed acute care provider in Colorado Springs comprising Penrose Hospital, St. Francis Hospital and St. Francis Hospital - Interquest. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 300-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. It's an incredible time to join us as we are a proud Magnet Hospital with designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With more than 300 days of annual sunshine, mild winters and easy-to-access recreational areas like Pikes Peak, Garden of the Gods and some of Colorado's top destination resorts, you will enjoy an incredible lifestyle while having the career you've always wanted.

As our Patient Safety Program Manager, you will lead the entity-specific Patient Safety and High Reliability Organization (HRO) program, developing standard programming and facilitating process improvements to reduce patient care errors and adverse outcomes.

Every day you will facilitate the development, analysis, categorization, and reporting of entity-specific adverse events data, using these insights to guide continuous improvement efforts aimed at enhancing patient safety.

To be successful in this role, you will possess strong program management skills, expertise in patient safety and HRO methodologies, excellent analytical abilities for adverse event data, and a proven capacity to drive process improvements and reduce patient care errors within a healthcare setting.

• Develops and coordinates a standardized, transparent, data-driven, proactive and preventive Patient Safety Program for the entity and in collaboration with the operating group.
• Provides leadership in the development, training and implementation of standard processes for the investigation of patient safety issues using event analysis methodology to conduct clinical incident reviews (Critical Event Analysis, Root Cause Analysis, FMEA-Failure Mode Effects Analysis) of adverse patient events and/or near miss events.
• Designs and implements educational presentations that facilitate the understanding and implementation of patient safety and HRO standards in the organization, guiding the provision of patient safety education and providing coaching, education, and mentoring to frontline staff.
• Identifies potential areas for continuous quality improvement regarding patient safety, risk reduction or identified trends and reports to appropriate committees and leadership for resolution.
• Coordinates the development and maintenance of adverse events, data collection, analysis, categorization, and reporting to clinical leadership, quality committees, patient safety huddle, staff meetings and other committees as appropriate.
• Maintains the knowledge and ability to guide, provide instruction, and provide leadership regarding High Reliability concepts and Just Culture algorithms.

Required

• Bachelor's Degree
• Five (5) years of experience in a clinical healthcare environment.
• Previous experience with safety/risk/quality management and education.

Preferred

• Master's Degree
• Experience in clinical operations and/or experience working in performance improvement or quality management areas.