Pathology Department Support Assistant

St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station, Navasota, Caldwell, Madisonville (TX)). St. Joseph has a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley. 

St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring Primary Care, Express Clinics and Imaging and Diagnostic Services.

As a Pathology Department Support Assistant you will perform complex customer service and clerical duties with little to no supervision. You will be responsible for clerical processing and completion of all pathology reports and assists with correspondence of Pathologists and serve as a resource for the pathology department.

Essential Key Job Responsibilities:

• Answers telephones promptly and routes customer calls appropriately.
• Assures faxed results are complete. Makes all necessary calls according to policy and documents communications according to department procedures.
• Prepares specimens and slides for distribution to reference laboratories. Receives reference lab reports and files reports as defined in department procedures for send outs.
• Assists with timely billing of referral testing to patient records. Maintains records, pulling, filing and reconciling issues.
• Performs daily follow up on unverified and/or pending test orders or account information.
• Ensures customer satisfaction through processing orders and coordinating customer services needs in a professional manner.

Required: 

• High School Diploma/GED, and
• 3 years related experience

Preferred: 

• Additional College level business classes, and
• Working knowledge of coding, billing and accounting as it relates to the position.