Sr Patient Access Scheduler

CHI St. Anthony Hospital is a 25 bed, licensed for 49, faith-based, acute care, level four trauma, critical access hospital and healthcare campus serving the Pendleton, Oregon area for more than 100 years. We are committed to the highest quality of patient care and safety; and to strengthening our community through wellness education. CHI St. Anthony Hospital is designed specifically to ensure that our physicians, nurses, and healthcare professionals can continue to provide extraordinary care for our patients. The 103,000 square foot hospital features 4 operations rooms, 11 emergency rooms, 30 private patient rooms, and the latest medical equipment. St. Anthony Hospital has plenty of room to grow as needed by the community and will continue to provide the safest quality of care possible. St. Anthony Hospital was also named one of the top patient experience hospitals in 2021. CHI St. Anthony is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services-all recognized for quality, safety and service. To learn more go to www.sahpendleton.org

As a Patient Access Representative, you will serve as the primary point of contact for patient registration, managing demographic and insurance data across various hospital access points to ensure accurate record-keeping.

Every day, you will utilize multiple complex systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows to maintain seamless hospital operations.

To be successful in this role, you will collaborate effectively with the healthcare team and provide compassionate, compliant service to patients and families while upholding the organization’s core mission and values.

• Receives inbound calls and fax requests, processes scheduling requests, and performs outbound calls to coordinate patient appointments.
• Maintains scheduling systems to ensure accuracy, resolve conflicts, and optimize use of available resources.
• Obtains and verifies all required patient, clinical, and insurance information necessary to schedule complex services.
• Verifies insurance eligibility and identifies authorization, referral, and payer‑specific requirements required for scheduling.
• Applies sound judgment when scheduling services that require sequencing, extended time, or coordination of multiple components.

Required

• High School Graduate or GED
• A miminum of three (3) years previous Patient Scheduling or Patient Access experience
• Experience in a hospital environment, medical terminology, knowledge of CPT/ICD-9 codes, ability to multitask and prioritization skills.