IDX Project Liaison Analyst

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

As our IDX Project Liaison Analyst, you will partner with Operations, Revenue Cycle Revenue Cycle Performance, Patient Connection Centers, Training Team and Vendors to initiate, plan, execute, monitor and close projects.

Every day you will identify and incorporate system, reporting and business analysis on various stages of projects and tasks. You will provide IDX system support oversight and functionality integration with third-party applications and interface endpoints. You will also organize and conduct Voice of the Customer and Strategic Customer meetings, host a monthly meeting. and co-host IDX Support Team Town Hall. In addition, the Liaison Analyst will collaborate with IDX Training team and PFS/PBS Revenue Cycle Performance teams to ensure consistent workflows and front desk processes to avoid denials, ensuring timely and accurate referrals. You will advise and collaborate on project status, new system functionality requirements as identified by customers including clinic and finance operations, revenue cycle business and physician leadership across the Dignity Health and CommonSpirit Health system.

To be successful, you will have strong organizational skills, meticulous attention to detail, and excellent communication skills.

As a remote employee, we will provide you with the equipment needed to work from home, including a laptop, docking station, dual monitors, and accessories.

This position is work from home for residents of CA, NV or AZ, or within the PST timezone.

• Lead, monitor and report on multiple projects
• Determine efficiency and effectiveness of project requests
• Coordinate internal and external resources
• Possess effective interpersonal skills to manage and nurture internal and external business relationships
• Oversee and/or develop incoming/outgoing project and/or process documentation
• Improve and streamline system and/or clinic processes

Required

• Three (3) years healthcare finance, billing office or related experience
• Five (5) years project management experience
• Bachelors degree in Business, Finance or Computer Science, or equivalent healthcare revenue cycle leadership experience (minimum 5 years)

Preferred

• Five (5) years healthcare finance, billing office or related experience preferred
• Eight (8) years project management experience preferred
• Strong understanding of healthcare revenue cycle preferred
• Experience with athenaIDX strongly preferred

#LI-DH