Patient Access Representative Sr

For more than 50 years, the mission of CHI Health Missouri Valley has been to nurture and enhance the quality of life for residents of Harrison County in Iowa. As a community hospital, its ongoing commitment is to keep residents in good health. Through the years, CHI Health Missouri Valley has strived to improve the health status of southwest Iowa residents – children, teens, adults, senior citizens, friends and neighbors. CHI Health Missouri Valley is proud to offer health care services – close to home – within this community.

As our Patient Access Representative Sr, you will play a pivotal role in the revenue cycle by managing complex registration workflows and ensuring operational excellence within our hospital access areas. You will serve as a key resource for your team, providing expert guidance on insurance verification, benefits review, and patient financial responsibility. By collaborating with clinical departments and revenue cycle partners, you will help resolve complex access issues, reduce delays in care, and uphold our commitment to high-quality, relationship-based patient experiences.

Every day you will perform patient registration and admitting functions across key access points, including the Emergency Department and main registration. You will utilize multiple healthcare systems to accurately document encounters, verify insurance coverage, and communicate financial estimates to patients. During high-volume or high-acuity periods, you will demonstrate flexibility by supporting various access workflows, assisting team members with problem-solving, and ensuring all regulatory and privacy compliance standards are met.

To be successful in this role, you must have demonstrated proficiency in insurance verification, benefits review, and navigating non-standard registration workflows. We are looking for a detail-oriented professional with strong analytical skills, the ability to manage complex tasks effectively, and a passion for supporting operational efficiency in a fast-paced healthcare environment.

• Registration & Encounter Management: Perform patient registration and admitting functions across various hospital access areas, ensuring accurate documentation and data entry within multiple systems.
• Complex Financial Navigation: Manage moderately complex registration scenarios, including insurance verification, benefits review, and clear communication of patient financial responsibilities, coverage limitations, and collection of payments at the time of service.
• Operational Support & Collaboration: Support team efficiency by flexing across access points during high-volume periods, collaborating with clinical and revenue cycle teams to resolve discrepancies, and acting as an informal resource to less experienced staff.
• Compliance & Policy Adherence: Maintain strict compliance with organizational policies, privacy standards, and regulatory requirements while upholding the highest ethical and professional standards in all interactions.

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years 1-3 years of experience in patient access, healthcare registration, or a related healthcare administrative role., upon hire and
• Experience with insurance verification, benefits review, and/or registration workflows required., upon hire