Patient Access Representative

CHI Mercy Health Valley City, part of CommonSpirit Health, has been a part of the Valley City community since 1928 when it was founded by the Sisters of Mercy. Their vision was to build healthier communities through a healing ministry.  Over the years we’ve progressed to meet the needs of the community. We are always here for you to keep your medical needs close to home and convenient. We are always just down the road and have offered services for decades.

As a Patient Access Representative, you’ll play an important role in creating a positive first impression for our patients and families. You’ll support registration, admitting, scheduling, and patient access functions across various hospital access points while helping ensure each patient’s information is accurate, complete, and handled with care.

Your ability to provide excellent customer service, communicate clearly, work efficiently across multiple systems, and maintain accuracy in a fast-paced environment will help support smooth patient access operations and a seamless patient experience.

To be successful in this role, you’ll need strong attention to detail, confidence using technology, the ability to handle sensitive information with professionalism, and a commitment to supporting patients, families, and care teams with compassion and accuracy.

Job Responsibilities:

• Perform patient registration and admitting functions across assigned access areas, including the Emergency Department, main registration, admitting, and other patient access points.
• Gather, verify, and update demographic, insurance, and account information to ensure accurate patient records and timely access to care.
• Verify insurance eligibility and benefits, communicate patient financial responsibility, and collect point-of-service payments when appropriate.
• Schedule, confirm, and revise appointments while supporting provider and clinic workflows.
• Scan, index, and manage patient documentation within the electronic health record to support registration, billing, and clinical processes.
• Identify and resolve routine registration, insurance, and encounter issues, escalate complex situations as needed, and provide patient support by phone and other approved communication channels.

Required

• High School Graduate or GED required.

Preferred

• One (1) year of relevant experience in healthcare, patient access setting is preferred.
• Knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications preferred.