Director Care Coordination

Founded in 1928, Dignity Health - St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. Serving nearly 100,000 patients annually, the hospital offers a full complement of services including a Level III NICU, heart care, stroke care and orthopedics. Additionally, St.Bernardine Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and was recently awarded AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care. It was named one of Healthgrades America’s 100 Best Hospitals for Prostate Surgery in 2026.

One Community. One Mission. One California 

As our Director of Care Coordination for St. Bernardine Medical Center and Community Hospital San Bernardino, you will be responsible for the overall direction and management of care coordination and social services including planning, organizing and directing all activities, staffing, performance improvement in the delivery of clinical services (such as LOS reduction) and reporting needs within the two Hospitals and Dignity Health, as well as government and regulatory reporting.

Every day, you will work closely with all departments at the Hospitals and the post-acute service providers to streamline the patient transition through the health care system and into the community post discharge, and consult/collaborate with other managers, physicians, administration, and community based healthcare workers regarding care management issues identified through corporate or facility initiatives and current literature.

To be successful in this role, you must be competent and confident. Utilizing your expertise and excellent communication skills one-on-one and in front of groups, you will tackle tough conversations and, above all, be an educator at heart. Every interaction is an opportunity to share your knowledge with others and improve their understanding and performance, so that together we can optimize care coordination across the care continuum for our patients.

We are offering relocation assistance to all hires who meet relocation eligibility requirements. 

Additional incentives for this position include an annual performance-based bonus program, annual employer-funded retirement contribution (no employee contribution required), no-cost medical coverage for the employee, and a Flexible Time Away program.

Required Education and Experience:

• Bachelor's Degree in Nursing (BSN) or Masters in Social Work (MSW) or equivalent education and experience required.
• Minimum of 5 years of clinical care coordination experience (Utilization Management, Denial Management, Case Management, Care Coordination), or 5 years of progressively responsible healthcare management experience required.
• Extensive operational experience, program planning, implementation, staff development, and needs assessment in healthcare environment required.
• Comprehensive knowledge of care coordination and discharge planning required.

Required Licensure:

• Current California Registered Nurse (RN) license, or California Licensed Clinical Social Worker (LCSW) required.
• National certification in either of the following: CCM (Certified Case Manager), ACM (Accredited Case Manager) required or
  within 2 years upon hire.

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