Revenue Cycle Customer Service Representative

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

As our Revenue Cycle Customer Service Representative, you will serve as the primary point of contact for patients navigating the complexities of their healthcare billing. You will be instrumental in ensuring a positive patient experience by providing clear explanations of charges, addressing account inquiries, and guiding families toward appropriate financial assistance or insurance enrollment solutions. By balancing compassionate service with technical billing accuracy, you will play a crucial role in maintaining strong patient relations and the financial health of our organization.

Every day you will manage a high volume of patient inquiries via phone and email, ensuring that every concern is resolved professionally and within designated timeframes. Your responsibilities include processing payments, reconciling end-of-day deposits, and proactively monitoring self-pay accounts to ensure payment plan compliance. You will also coordinate with insurance carriers to rebill claims and conduct follow-ups, ensuring that our revenue cycle remains active and that any billing discrepancies are addressed promptly through our internal issue tracking systems.

To be successful in this role, you will bring a blend of strong customer service acumen and meticulous attention to detail. You are an effective communicator who can handle sensitive financial conversations with empathy and professionalism while remaining focused on organizational productivity goals. Your ability to work independently, manage multiple account tasks—from bad debt reviews to insurance follow-ups—and your commitment to continuous performance improvement will make you a vital asset to our business office team.

• Respond to patient telephone and written inquiries regarding account and claim status with professional precision.
• Process secure payments and maintain 100% accuracy in end-of-day deposit reconciliation.
• Evaluate patient financial needs to offer payment arrangements, financial assistance, or insurance enrollment support.
• Manage the full life cycle of self-pay accounts, including monthly billing, bad debt reviews, and payment plan monitoring.
• Execute timely insurance rebilling and follow-up to resolve outstanding claim processing issues.
• Meet established productivity and quality benchmarks for patient account resolution and service delivery.

Required

• High School Diploma or GED

• General knowledge of charity, bad debt and collection procedures.

• Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service.

• Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment.
• Ability to maintain acute attention to detail.
• Basic computer literacy and proficiency in Microsoft Windows
• Basic proficiency with MS Office (Outlook, Word, Excel)

Preferred

• One year of healthcare insurance billing or collection experience; hospital or clinic.
• Experience with insurance billing computer applications.