Radiology Clerk

Founded in 1873, Dignity Health - Mercy Medical Center is a 186-bed, acute care, nonprofit hospital located in Merced, California. Serving over 150,000 patients annually, the hospital offers a full complement of services including a Level II NICU, heart care, the Mercy Cancer Center, and a family birth center. Additionally, Merced Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center.

One Community. One Mission. One California 

As a Clinic Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.

Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency.

• Answers the telephone professionally and courteously within three rings. Projects a pleasant voice and friendly attitude in all telephone communications. Able to appropriately manage multiple calls, while minimizing the time callers are left on hold.
• Routinely operate the Meditech computer scheduling module to schedule procedures in radiology and ultrasound accurately and efficiently. Accurately enter orders into the Meditech order entry module as needed for outpatient procedures in support of the technical staff. Responsible to ensure that the medical history information on the outpatient imaging request is pertinent and appropriate to the exam being requested.
• Provides imaging reports and films upon request of the referring physicians and files films. Ensure timely distribution of reports via fax, courier mail, or volunteers. Establishes and maintains the patient records to comply with regulatory and legal requirements. Maintains the 7-day file and long- term files. Prepares jackets scheduled for the following day. Assists with the daily and annual file maintenance. Is responsible for maintaining warehouse film storage for efficient retrieval of files.
• Maintains the mammography tracking system by accurately entering patient data into the database. Ensures compliance with regulations regarding patient notification of outcomes from mammography procedures. Helps to ensure compliance with ACR, RDS, and MQSA regulatory agencies.
• Routinely communicate with referring physician office staff in delivery of exam results or obtaining additional information for procedures that have been requested. Assist the radiologist with their communication to referring physicians as needed.
• Responsible for communication with patients for follow-up appointment scheduling. Assists in the monitoring of clerical/file processes, recommending modifications for improvement. Provides support to the technical staff by helping to prepare patients for procedures as needed. Assists with patient transport as needed. May duplicate and process films upon request. Performs other duties as necessary.

Required

• High School GED General Studies or Equivalent educational experience, upon hire or
• High School Graduate General Studies or Equivalent educational experience, upon hire and
• Previous clerical or office experience and
• Basic Life Support - CPR, within 90 (ninety) Days

Preferred

• Experience in a medical office or hospital environment. and
• Experience with computers, preferably in Meditech

Please be advised that this location requires quarterly American Heart Association (AHA) Resuscitation Quality Improvement (RQI) competency certification post-hire.  This ongoing competency is required through resources internal to the facility; outside RQI competency resources are not acceptable for CommonSpirit Health compliance requirements.