As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.
Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.
To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.
- Ensures complete, accurate and timely entry of insurance information into legacy ADT system, either at the time of service or during pre-registration/pre-admission.
- Collects, enters and completes corrections of required data into the legacy ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement for services for inpatients and outpatients at the time of service or during pre-registration/pre-admission.
- Explains the Dignity Health Payment Assistance program fully, and directs them for further assistance, as necessary, either before or at the time of service.
- Identifies appropriate forms for patient/guarantor signature and obtains these signatures.
- Follows all hospital policies on credit card handling procedures and treats all credit card information as HIPPA protected and confidential; only accessing a single credit card payment at a time.
- Verifies insurance benefits on all assigned scheduled admissions and outpatient services above the facilities defined dollar threshold, at least 3 days prior to date of service when possible, by using electronic verification systems or by contacting payers directly, to determine the level of insurance coverage and documents accurately in the system.
