Mailroom Materials Analyst

The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health's Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

One Community. One Mission. One California 

As our Mailroom Materials Management Analyst, you will receive, sort, process, track, and securely distribute mail, regulatory correspondence, and packages for Population Health Services Organization and Managed Care Services operations.

Every day you will manage mail services technology, process documents and time-sensitive communications, and route compliance-sensitive correspondence on time for Utilization Management, Appeals and Grievances, Delegation Management, Provider Operations, Claims Administration, and other managed care functions.

To be successful in this role, you will be organized, accurate, and dependable, with careful handling of confidential and time-sensitive materials, to support operational performance, regulatory compliance, and member service excellence.

• Mail Processing — Receive, sort, weigh, scan, track, and distribute incoming, outgoing, and interoffice mail accurately and within established timeframes. Process member, provider, regulatory, and operational correspondence in accordance with departmental procedures.
• Managed Care Operations Support — Receive, date-stamp, track, and route time-sensitive documents, including utilization management requests, appeals and grievances, regulatory correspondence, and other operational communications requiring timely processing and distribution.
• Package Handling — Receive shipments from carriers and couriers, verify deliveries against packing documentation, maintain receipt records, and coordinate delivery to appropriate departments and business locations.
• Mail Systems Operations — Operate and maintain automated mailing equipment, postage management systems, scanning technology, document processing tools, and associated tracking systems. Coordinate maintenance activities, troubleshooting, and vendor support as needed to ensure continuity of operations.
• Document Tracking and Records Management — Maintain accurate tracking logs and records for accountable mail, certified mail, regulatory correspondence, and other documents requiring audit trails or documentation. Support reporting and record retention activities as required.
• Inventory Management — Monitor and maintain postage supplies, shipping materials, mailroom inventory, and operational resources necessary to support daily mail processing activities.

Required

• One (1) to two (2) years of experience in logistics, warehousing, mail services, or a related field
• High school diploma or GED
• CA Driver's License
• Ability to operate mailroom equipment, including postage meters, sorting machines, and scanners
• Attention to detail and accuracy in sorting, scanning, and recordkeeping, including logs of accountable mail
• Basic computer and scanning proficiency
• Knowledge of safe material-handling and lifting practices
• Ability to maintain the confidentiality of medical records and protected health information
• Good organizational, time-management, and customer-service skills

Preferred

• Strong technical skills and high comfort level with a variety of software preferred
• Experience with Google Workspace strongly preferred
• Familiarity with VisualCron (VCron) preferred
• Experience with mailroom technology preferred