Patient Accounts Representative II

Founded in 1899, Dignity Health - St. Joseph’s Medical Center is a 355-bed, acute care, nonprofit hospital located in Stockton, California. Serving over 125,000 patients annually, the hospital offers a full complement of services including a Level III NICU, cancer care, heart care, and a family birth center. Additionally, St. Joseph’s Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and was named one of America’s 250 Best Hospitals by Healthgrades in 2026.

One Community. One Mission. One California 

As our Patient Account Representative, you will help hospital and clinic facilities manage their complex billing and collection tasks so they can ensure accurate, timely revenue cycle operations and resolve outstanding account balances.

Every day you will perform follow-up activities on patient accounts, ranging from insurance claim submissions and appeals to resolving discrepancies and responding to patient inquiries. You will be expected to utilize your knowledge of medical terminology and regulatory requirements to maintain high standards of productivity and quality while ensuring all billing documentation is verified and compliant.

To be successful in this role, you will need strong analytical and problem-solving skills, proficiency in medical billing software and Microsoft Office, and the ability to maintain professional, clear communication with insurance payers, internal teams, and patients. You should be a detail-oriented multi-tasker with a firm grasp of healthcare reimbursement processes and a commitment to maintaining patient confidentiality.

• Perform necessary billing and follow-up functions as directed by department leadership.
• Demonstrate understanding of relevant terminology (e.g., financial and/or medical) required for claim processing.
• Demonstrate and maintain understanding of state, federal and third-party regulatory requirements as they apply to revenue cycle operations (e.g., o Health-care reform, state surcharges, CMS)
• Must have proficient knowledge and the ability to accurately utilize all reimbursement tools including payer contracts, claims workflow systems, and expected reimbursement software.
• Demonstrate, maintain understanding of, and comply with hospital/clinic billing policies and procedures.
• Responsible for collecting accurate information and verifying all documentation necessary for timely billing and resolution of patient accounts.

Required

• High School Graduate or GED
• Graduate 1+ years experience with billing, collections, and/or Revenue Cycle operations in an acute care or ambulatory setting.
• Typing Speed 40 WPM required and Ten Key – 8,000 keystrokes per hour. 
• Knowledge of Government and/or Non-Government billing and collections regulations.  
• Knowledge of claim submission, claims follow-up, appeals process, and medical and billing terminology.