Outreach Patient Navigator

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

As an Outreach Patient Navigator, you will provide critical connection and dedicated engagement, building strong relationships within the community and extending access to our valuable services and resources.

Every day you will expertly identify community needs, represent our organization at events, develop and deliver educational presentations, and meticulously establish partnerships to broaden our reach and impact.

The priority goal for the FOCUS (Frontlines of Communities in the United States) Patient Navigator is to provide linkage to care for patients diagnosed with Human Immunodeficiency Virus (HIV), Hepatitis B (HBV) and/or Hepatitis C (HCV), and Syphilis where they can receive appropriate levels of care with the desired outcome being improved health and quality of life for designated patient populations. The navigator will promote patient informed decision making and identify/minimize socioeconomic, environmental, and circumstantial issues that bar access to care and hinder compliance with treatment. He/she will coordinate care plan adherence activities such as appointment reminders, arranging transportation and coordinating the referral process between St. Joseph's Medical Center (SJMC), community health centers/primary care clinics and social supportive resources. The process involves a high level of interaction with SJMC staff, patients and community health providers to determine optimal care needs and settings and transfer relevant patient health data via a secure web-based system and maintain patient documentation on every patient contact, as well as necessary follow-up to ensure continuity of care. This individual must have excellent communication skills including the ability to communicate sensitive issues, including sexuality, drug use, and physical and mental health. This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support the Organization's strategic plan and the community benefit goals. Must be flexible to meet ongoing business changes of the organizational environment and community need. Performs other duties as assigned or required.

To be successful, you will demonstrate outstanding communication skills, strong interpersonal abilities, and a passionate, community-focused demeanor, contributing significantly to awareness, trust, and inclusivity.

• Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
• Address concerns related to cultural beliefs or misinformation from friends or family. When there is an issue that the doctor should know about, explain the situation to the doctor so the doctor knows how to address the situation. If patients have low income, help them apply for hospital discounts or money for food, housing, utilities, or dental care.
• Serves as liaison between patients and providers to find appropriate care centers and connect with providers.
• Promote informed decision making and identify/minimize socioeconomic, environmental, and circumstantial issues that bar access to care and hinder compliance with treatment.
• Keep the patient and families informed of information and resources while building working relationships, solving problems and supporting patients.
• Daily face-to-face meetings to learn what factors may present barriers to patients' care.

Required

• At least two years experience in health care, social service setting including any experience conducting community outreach, case management, or patient focused services.
• Accredited AA Degree with emphasis in social services, psychology or related health field. Equivalent combination of experience and education will be accepted.
• Must have strong knowledge of community resources and be familiar with community based health care delivery
• Demonstrates excellent communications skills and interpersonal relationships
• Ability to collaborate and facilitate interdisciplinary team communications
• Demonstrate flexibility and ability to manage multiple complex situations
• Strong computer literacy skills with Microsoft Office applications, authorization systems and spreadsheets
• Knowledge of HIPAA Guidelines including the PHI privacy requirements
• Familiarity and working knowledge of Medicare related programs and other public programs
• Knowledge in providing application assistance for covered public benefit programs
• Equivalent combination ofexperience and education will be accepted