Receptionist Clerk

Founded in 1940, Dignity Health - Marian Regional Medical Center is a 191-bed, acute care, nonprofit hospital located in Santa Maria, California. Serving over 250,000 patients annually, the hospital offers a full complement of services including Level II Trauma Center, Level III NICU, cancer care, orthopedics, and stroke care. Additionally, Marian Regional Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and the only healthcare facility on the Central Coast to offer ECMO.

One Community. One Mission. One California 

As a Clinic Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.

Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency.

• JDemonstrates comprehensive knowledge of third-party payor (HMO, PPO, EPO, government programs, etc.).
• Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary.
• Enters the correct order under the order entry module. Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases.
• Accepts payments and sets up payment arrangement contracts. Processes all subpoenas and requests from insurance companies, attorneys and attorney services. Ensures processing fee and patient authorization has been obtained.
• Separates and distributes all cardiovascular reports in order of priority, facilitating patient care. Separates and distributes all Marian Breast Imaging Center reports in order of priority, facilitating patient care. Demonstrates and maintains a working knowledge of current registration process. Communicates accurate information to the film library and gathers proper information from the physician's office regarding the release of medical records.
• Compliance with policy and procedures: Complies with safety, infection control, Dignity Health Integrity Program, and other organizational policies (90-day evals- department specific orientation checklists completed; annual evals -annual competency checklists completed). Complies with the organization's dress code. Arrives at work on time, as defined by the Attendance and Timeliness Policy. Attends work consistently, as defined by the Attendance and Timeliness Policy. Follows all hospital policies on credit card handling procedures and treats all credit card information as HIPAA protected and confidential; only accessing a single credit card payment at a time.

Required

• Completion of a medical terminology class or equivalent work experience, upon hire and
• Previous clerical experience in a medical setting, including telephone and typingskills, or other medical billing experience is needed