HIM Assistant

Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.

One Community. One Mission. One California 

As our HIM Assistant, you will manage patient health information and medical records, ensuring accuracy, compliance, and integrity for patient care.

Every day you will retrieve, file, and organize patient records (physical/electronic), ensuring completeness and confidentiality. You'll process information requests, verify identities, assist providers with access, and conduct quality checks on scanned documents. Responsibilities include updating demographics, handling correspondence, and responding to inquiries per privacy regulations.

To be successful in this role, you will demonstrate meticulous attention to detail, strong organizational skills, and proficiency in HIM systems/office software. Excellent communication and customer service, coupled with a deep understanding of HIPAA and HIM principles, are essential.

• Retrieves daily discharge paper documents and other loose reports from all the service line areas.
• Reconciles paper documents with discharge lists to ensure all documents received.
• Troubleshoots outstanding paper documents not received from service line areas.
• Prepares and secures discharge paper documents and loose reports transport via internal courier service to main eHIM Department location according to Dignity Health privacy and data security policies.
• Pulls, retrieves and delivers requested hard copy medical records for treatment, payment and healthcare operations. If old chart had been sent to eHIM (for RAC, etc.), may need to contact eHIM for STAT courier return.
• Coordinates with off-site storage business associate for medical records stored off-site for request of retrieval, delivery and returns.

Required

• High School Graduate.
• A minimum of three (3) years experience in a hospital HIM Department setting, resulting in knowledge of the many HIM functions;
• Experience with electronic health records, health information systems, and healthcare applications