Care Coordination Assistant

Hello humankindness

Imagine a workplace where your passion for healing meets a commitment to community. At Mercy Gilbert Medical Center, a 198-bed non-profit facility, you'll be an integral part of providing exceptional, compassionate healthcare to the vibrant and growing communities in and around Gilbert, Arizona. 

Exciting News! Coming Soon: A State-of-the-Art Women's and Children's Pavilion will further enhance our specialized care for mothers and children.

You belong here if you are:

• Committed to social justice. We believe everyone deserves equitable access to healthcare, regardless of background or circumstance. You'll contribute to a culture that champions fairness, dignity, and respect for all.
• Dedicated to health equity. We actively work to address disparities in healthcare and improve outcomes for underserved populations. Your skills will help us create a healthier community, one patient at a time.
• Prepared to deliver care in new, innovative ways. The healthcare landscape is constantly evolving, and we embrace forward-thinking approaches to patient care. We value creativity, adaptability, and a willingness to explore new solutions to complex challenges.
• Seek a collaborative and supportive environment. At Mercy Gilbert, you'll work alongside a diverse team of dedicated professionals who share your commitment to excellence. We foster a culture of teamwork, mutual respect, and continuous learning.
• Envision a career with purpose. Every day, you'll have the opportunity to make a tangible difference in the lives of individuals and families and the community. Your work here isn't just a job; it's a calling.

Your skills are valued, your compassion celebrated, and your commitment to a healthier future empowered. Join us and make a lasting impact.

As our Care Coordination Assistant at Chandler Regional Medical Center, you will be a vital part of the Care Coordination team, assuming responsibility for patient care processes from newborn to geriatric for a designated time frame. You will directly contribute to safe, therapeutic patient care while serving as the primary receptionist and secretary.

Every day you will support safe patient care through multidisciplinary processes and coordinating unit activities. You will efficiently manage information flow and assist healthcare team members in delivering care across all patient age groups.

To be successful in this role, you will demonstrate strong organizational and communication skills, a proactive approach to managing day-to-day operations, and a commitment to providing safe, therapeutic care while working effectively with the entire healthcare team.

• Collaborates with and supports the Care Coordination team, including, but not limited to the Registered Nurse Care Coordinator and Social Worker.
• Manage timely post-acute care referrals, to assist with length of stay management and mitigation of denials.
• Communicate and collaborate with interdisciplinary teams, patients, and family to facilitate care progression.
• Ensure post-acute follow-up appointments for identified patients to assist with readmission prevention and ensuring continuity of care.
• Deliver required patient notifications and letters, and obtain patient or family signatures on required documentation as needed to meet regulatory compliance.

Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. 

Required

• Associate (two-year) Degree in Business/Health-Related field or High School Diploma or GED
• Medical terminology certificate or ability to demonstrate knowledge of medical terminology 
• Intermediate to advanced computer skills required to include Google Workspace applications including Docs, Sheets, typing, and data entry skill

Preferred

• At least 3 years previous experience in health care, care coordination, utilization review, discharge planning or similar healthcare setting
• Bachelor’s degree or BSW
• Experience supporting clinicians in demanding and fast paced patient care environments
• Licensed Practical Nurse: AZ
• Certified Clinical Medical Assistant
• Certified Medical Assistant AAMA
• Certified Medical Assistant NHA
• National Certified Medical Assistant NCCT
• National Registered/Certified Medical Assistant NAHP
• Registered Medical Assistant AMT 
• Registered Medical Assistant
• Cert Med Asst - MMCI
• Certified Nursing Assistant: AZ
• Emergency Medical Technician: CA