Financial Counselor

Baylor St. Luke’s Medical Center is an 1,045 bed facility located in the Texas medical center. A joint venture with Baylor College of Medicine, Baylor St. Luke’s is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. The hospital is home to the Dan L Duncan Comprehensive Cancer Center, a nationally-accredited and NCI-designated comprehensive cancer center. Our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. 

As a Financial Counselor, you will apply financial expertise to support strategic goals and optimal fiscal health.

Every day you will analyze financial data, interpret complex information, and communicate findings or recommendations to stakeholders, ensuring accuracy and compliance in financial processes.

To be successful in this role, you will demonstrate strong analytical skills, meticulous attention to detail, and excellent communication abilities to guide informed financial decisions.

• Performs exemplary collection functions and financial assistance for self‐pay, managed care/insurance accounts with large deductibles/co‐pays/co‐insurance, Medicare deductible and co‐pays
• Collect and/or negotiate point of service payments (co‐pays, deductibles, self‐pay amounts) or link to financial assistance programs
• Clearly records and maintains complete documentation of activities performed in account notes and other databases
• Answers incoming calls and provides resolution or directs to the appropriate party of resolution/action
• Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‐pay benefit designs based on established charge estimates for common procedures either in writing or verbally
• Counsels patients regarding their third‐party coverage, financial responsibility, and billing procedures

• High School Graduate or GED
• Two (2) years of relevant experience